# EuroCity Proxies support and abuse contact > Contact EuroCity Proxies support by email (email replies within 12 hours, 7 days a week); abuse reports go to abuse@. No KYC, crypto billing, no phone line. - URL: https://eurocityproxies.com/contact/ - Last updated: 2026-10-18 - Publisher: EuroCity Proxies (https://eurocityproxies.com) Two addresses: one for support and billing, one for abuse reports. What to include so we can answer in one reply, and what you should never send. **Quick answer — How do I contact EuroCity Proxies?** Email **EuroCity Proxies** support at support@eurocityproxies.com and send abuse reports to abuse@eurocityproxies.com. As of October 2026: Email replies within 12 hours, 7 days a week. There is no phone line, chat app or social media account. Never send your account number or password: support does not need them to help you. ## Contact details | Attribute | Value | | --- | --- | | Support and billing | support@eurocityproxies.com | | Abuse reports | abuse@eurocityproxies.com | | Reply time | Email replies within 12 hours, 7 days a week | | Language | English | | Channels | Email only: no phone, no Telegram, no social media | | Operator | ProxyGoat LLC, a Delaware limited liability company (USA) | | What we never ask | We never ask for your account number by email or chat | > **Keep your account number and password to yourself** The account number is the key to your account. Anyone who has it can use your balance. We never ask for it, nor for your password or API keys. If a message claims to come from us and asks for them, do not answer it. ## What should I put in a support email? A complete first message usually gets a complete first answer. Include: - the date and time of the problem, with your time zone; - the targeting part of the username you used, for example `-country-de-city-munich-session-ab12-ttl-10`, without the password; - the protocol and port: 7777 for HTTP and HTTPS, 7778 for SOCKS5; - the exact error message or HTTP status code; - the output of a test against `https://api.ipify.org` through the proxy. For a billing question, add the date, product and amount of the order. Before writing, the [FAQ](https://eurocityproxies.com/faq/) and the [status page](https://eurocityproxies.com/status/) answer the most common questions; billing rules are in the [terms](https://eurocityproxies.com/terms/). ## Which problems can I check before writing? Most setup problems have a quick test. The [quickstart](https://eurocityproxies.com/guides/quickstart/) shows a working connection. The [exit-city guide](https://eurocityproxies.com/guides/verify-exit-city/) shows how to confirm where your exit is. If an IP lookup shows a town near your target city, read [why geolocation shows a nearby town](https://eurocityproxies.com/guides/ip-geolocation-accuracy/). The [status page](https://eurocityproxies.com/status/) lists the incidents we have recorded. ## How do I report misuse of a EuroCity Proxies exit IP? Write to abuse@eurocityproxies.com with the exit IP, the date and time with the time zone, the target hostname and a short description of what happened. Log extracts help. Traffic from our exits can be reported to us there, and we can act on it. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. We keep connection metadata for up to 30 days, so a report sent within that period is the easiest to match. ## My top-up has not arrived. What should I send? Send the coin, the network, the exact amount, the time of the payment and its transaction ID. A top-up is matched by its exact amount and credited once confirmed, so a different amount or another network can delay it. The [Terms of Service](https://eurocityproxies.com/terms/) explain the payment steps. The minimum top-up is $25. ## What if I lost my account number? Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. If you added an email, write from that address and we will help you get back into the account. ## How do I ask about my personal data? Write to support@eurocityproxies.com. Write from the email address on your account; if it has none, give the date, product and amount of a recent order. Never send your account number or password. The [privacy policy](https://eurocityproxies.com/privacy/) lists your rights and our reply times. ## Contact: questions ### Does support answer at weekends? Yes. Email replies within 12 hours, 7 days a week. Replies come from the same address you wrote to, in English. ### Is there a phone number, Telegram or live chat? No. EuroCity Proxies uses email only, so every request and answer stays in writing. We have no social media accounts; a profile that claims to be ours is not. ### Can I send a screenshot? Yes, as an email attachment. Crop or blur your password, account number and API keys before you send it. ### Can you tell me if a city is online before I buy? City availability varies; the checkout shows what is online. Support cannot hold a city for you. For a first test, the 1 GB plan costs $0.95. ### Do you need my ID to help me? No. No KYC: no ID, no selfie, no documents to sign up, top up or buy. To identify an order without an email, give its date, product and amount. ### Where should authorities send requests? Requests from authorities go to abuse@eurocityproxies.com. We disclose records only when the law requires it, as set out in the [Acceptable Use Policy](https://eurocityproxies.com/acceptable-use/). **Ready to choose a city?** Every plan includes country and city targeting, from $0.95 for 1 GB. [Buy proxies](https://eurocityproxies.com/pricing/) --- EuroCity Proxies: EuroCity Proxies is a residential proxy provider with city-level targeting across Europe, paid in crypto with no ID upload: home-broadband IPs billed per GB, with a page of local data for each of 103 cities in 35 countries.